New York, NY -March 13, 2006 -- iYogi, a 24/7 PC support service is set to add
a new customer experience for Home Office and
Small Business Users at a new price point. The
Company offers a variety of subscription packages
including $119.99 for a whole year (just 24c per
day). Customers can call as many times as they
like, there are no hidden charges.
Support extends to all major PC brands, operating
systems, applications and peripherals. For more
information, please visit US website address www.iyogi.net
or call a 800 number for US customers 1-800-237-3901
Vishal Dhar, President of iYogi (US) added, “Traditionally,
home users have been getting a raw deal from vendors
in technical support. Users have not only experienced
exorbitant pricing, in some cases levying charges
of one dollar a minute for resolutions, but have
often been left with an unsatisfactory service
outcome. The iYogi solution offers the best technical
support expertise at fixed price annual price,
providing unlimited support to home computer users.”
The iYogi service offers subscribers the following
features:
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Unlimited helpdesk support on phone throughout
the subscription period,
$119.99 for a whole year |
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Remote Assistance – iYogi’s technicians
will fix more complex issues
through online remote access to your PC |
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Microsoft certified professionals |
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Comprehensive support coverage across Operating
Systems, Software Applications,
Antivirus, Hardware, Networking
Devices and Peripherals. |
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Support for all computers with Microsoft Windows
Desktop Operating system irrespective
of the brand of computer or the
place you purchased it from |
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Fast response – average time to get connected
to one of the technical team
is less than 60 seconds |
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Toll free numbers - so no large phone bills |
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Good knowledge of your computing environment
via a profile audit
at registration, enables iYogi to provide a
tailored service |
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About iYogi
iYogi was launched in the UK on November 24th
2005 and in the USA on March 13th 2006. Our
founding mission is simple – to provide
the best technical support in the world and
to offer it at a price that everybody can afford.
Key to our service quality is the fact that
iYogi is a subscription-based service where
we build knowledge of each customer’s
PC configuration and problem history. Unlike
per minute/hour/incident plans, this enables
us to offer a service that is personalized and
proactive.
To ensure a consistent level of quality, we
invested in the development of our “Linear
and Logical Troubleshooting” system. This
system guides the support agent through the
problem knowledgebase, with each question and
answer leading to a more precise problem resolution.
The current service is only the first phase
of our offerings. We will continue to add new
product coverage, to extend the range of the
services that we offer, and continuously invest
in providing the best possible technical support
to our customers.
iYogi is a service developed by IQ Resource
Pvt. Ltd (www.iqresource.com).
For further information on iYogi, please contact.
Vishal Dhar
President
iYogi
212 203 2681
vishal@iyogi.net |
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