Microsoft Office
Microsoft Word
Microsoft Encarta
Microsoft Excel
Microsoft Power Point
Microsoft Access
Microsoft Outlook
Microsoft Outlook Express
Microsoft Visio
Microsoft NetMeeting
Microsoft Media Player
Microsoft Works
Microsoft Internet Explorer
Adobe Acrobat Reader
Eudora Mail
Macromedia Shockwave Player
Macromedia Flash Player
Netscape Communicator
Nero Burning
RealPlayer
Roxio Easy CD/DVD Creator
Symantec WinFax Pro

Support Provided for:

System requirements for installation
Reinstallation and standard set-up
Basic configuration and Functionality
Troubleshooting

Supported Anti-Virus software:

eTrust EZ Antivirus
Symantec Norton Antivirus
McAfee VirusScan
Grisoft AVG Professional Single Edition
Trend Micro PC-Cillin

Support Provided for:

Reinstallation/Un-installing
Standard Upgrade
Running a Virus scan
Removal of threats found, subject to having access to the said files and the
     capabilities of antivirus software

Supported Anti-Spyware software:

eTrust PestPatrol
Ad-Aware
Spybot

Support Provided for:

Reinstallation/Un-installing
standard Upgrade
Running a Spyware scan
Removal of threats found, subject to having access to the said files and the
    capabilities of anti-spyware software

HARDWARE

Supported Hardware

Desktop PCs
Laptops
Video Cards
Sound Cards
Ethernet Cards
Internal CD/DVD Readers
Internal CD/DVD Writers
Internal IDE Hard Drives

Support Provided for:

Basic installation
Standard System setup
Peripheral reinstallation
Standard Peripheral setup
Troubleshooting
Basic functionality

Supported Networking Devices:

Dial –up modems
DSL/cable modem connectivity
Ethernet cards and adapter
10/100 mbps
Wireless network components
802.11x (Wi-Fi), connectivity only

Support Provided for:

Reinstallation and standard set-up
Basic configuration to setup a workgroup based network
Wireless device lights turn on
Verify network connectivity

External CD/DVD ROM
External CD/DVD Writer
Zip Drives
Printers
Scanners
Multifunctional Printers
Speakers

Support Provided for:

Verifying Installation
Standard configuration and setup
Troubleshooting
Basic functionality

Note:

• The troubleshooting services exclude any physical configuration and repair
  of hardware.
  
• Support will be limited for products registered at the time of subscription.
  Products added after the registration date are not included in the support
  
• Microsoft Windows, Internet Explorer and other Microsoft products
  referenced herein are either trademarks or registered trademarks of
  Microsoft Corporation.
  
• Netscape products referenced herein are registered trademarks of
  Netscape Communications Corporation in the U.S. and other countries.
  
• All other trademarks are the property of their respective owners.